Privacy Policy

Last updated: August 2, 2026

1. Information We Collect

We collect information you provide directly, including:

  • Account information: Name, email address, password, company name
  • Business data: Contacts, companies, deals, invoices, and other CRM data you enter
  • Usage data: How you interact with the Service, features used, and performance data
  • Communication data: Emails and messages sent through the Service

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and security threats

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. Our multi-tenant architecture ensures complete data isolation between organizations. We implement access controls, regular security audits, and encrypted data transmission (TLS/SSL).

4. Third-Party Services

We may use third-party services for payment processing (Stripe), email delivery, and analytics. These services have their own privacy policies. We only share the minimum data necessary for these services to function.

5. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and improve the Service. You can control cookie settings through your browser, though some features may not function without cookies.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 30 days to allow for data export. After this period, data is permanently deleted from our systems.

8. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at privacy@crmodex.com.