Terms of Service

Last updated: August 2, 2026

1. Acceptance of Terms

By accessing or using CRM Odex ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use the Service.

2. Description of Service

CRM Odex is a cloud-based customer relationship management platform that provides business management tools including contact management, sales pipeline tracking, project management, invoicing, and communication tools. The Service is provided as a multi-tenant SaaS application.

3. User Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, threatening, or objectionable content
  • Attempt to gain unauthorized access to other accounts or systems
  • Use the Service for any illegal or unauthorized purpose
  • Interfere with or disrupt the Service or servers

5. Payment Terms

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable unless otherwise stated. We reserve the right to modify pricing with 30 days' notice. Failure to pay may result in suspension or termination of your account.

6. Data Ownership

You retain all rights to your data. We do not claim ownership of any content you upload to the Service. You grant us a limited license to use, store, and process your data solely for the purpose of providing the Service.

7. Data Protection

We take data security seriously. Your data is isolated within our multi-tenant architecture, ensuring that your information is accessible only to authorized users within your organization. We implement industry-standard security measures to protect your data.

8. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will be revoked. You may request an export of your data within 30 days of termination. After this period, your data may be permanently deleted.

9. Limitation of Liability

The Service is provided "as is" without warranties of any kind. In no event shall CRM Odex be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the modified terms.

11. Contact Information

If you have questions about these Terms of Service, please contact us at support@crmodex.com.